FAQs

1. How can I contact you?  You can contact us at hausafe.contact@gmail.com for any questions or assistance. Our support team is ready to help you with anything you need.

2. Where are your products shipped from? Our products are shipped from various locations across different countries. This helps us ensure faster delivery times depending on your location.

3. How long does shipping take? Shipping times vary depending on your location. Typically, it takes between 7-20 business days for your order to arrive. You will receive a tracking number once your order is shipped.

4. Can I get a refund for my products? Yes, we offer a 30-day return policy. You have 30 days from the date you receive your item to request a return. To start a return, contact us at hausafe.contact@gmail.com.

5. What items are non-returnable? Certain items cannot be returned, such as perishable goods, custom or personalized items, personal care products, and hazardous materials. If you’re unsure whether your item is eligible for a return, please contact us.

6. What should I do if I receive a damaged or incorrect product? Please inspect your order when you receive it. If you find that an item is damaged, defective, or incorrect, contact us immediately at hausafe.contact@gmail.com. We will work quickly to resolve the issue.

7. Do you ship internationally? Yes, we ship to many countries around the world. Please note that shipping times may vary based on your location, and additional customs charges may apply.

8. How do I exchange a product? The fastest way to get what you want is to return your original item for a refund, and then place a new order for the desired product. Contact us at hausafe.contact@gmail.com to initiate the return.

9. Is there a cooling-off period for EU customers? Yes, if you are an EU customer, you are entitled to a 14-day cooling-off period. You can cancel or return your order within 14 days without giving a reason, as long as the item is unused and in its original condition.

10. When will I receive my refund? Once we receive and inspect your returned item, we will notify you about the approval status. If approved, your refund will be processed within 10 business days to your original payment method. If it takes longer than 15 business days, please contact us at hausafe.contact@gmail.com.